Frequently asked questions

Shipping is free, with no minimum order, to 16 European countries and the United States. Your order ships within 1 to 2 business days and is delivered within 3 to 7 business days, in Europe (including France) and the United States alike, with a tracking number. You receive a confirmation email when you order and a tracking email as soon as it ships.

We ship free of charge to 16 European countries — including France, Belgium, Switzerland, Germany, Spain, Italy and the Netherlands — as well as the United States. You select your delivery country directly at checkout.

As soon as your order ships, you receive an email with your tracking number. You can also check the status of your order at any time from your account, under "My orders".

Yes. By law, you have a 14-day right of withdrawal from the date of delivery. The product must be returned complete, in its original packaging. Contact us before any return to receive the procedure and the return address.

If there is a problem, our customer service replies within 24 business hours and arranges a repair, exchange or refund as appropriate, with return costs covered by us.

Yes. The screen runs Android with built-in Wi-Fi: YouTube, Netflix, Zoom, Chrome and many other apps install directly on the device. No additional equipment is needed.

Payment is made by card via Stripe, one of the world leaders in online payments. Your card details are encrypted and never pass through our servers. The displayed price includes VAT and shipping is free: no additional fees are added at checkout.

Yes, as long as the order has not shipped yet. Contact us as soon as possible via the contact page with your order number, and we will make the change or cancellation.