Shipping & returns
Shipping
Shipping is free, with no minimum order, to 16 European countries and the United States. All orders are prepared and shipped within 1 to 2 business days.
| Zone | Estimated delivery | Cost |
|---|---|---|
| Europe (16 countries, including France) | 3 to 7 business days | Free |
| United States | 3 to 7 business days | Free |
Every order is delivered with a tracking number, sent by email as soon as it ships. The price shown on the site includes VAT: no additional fees are added at checkout.
Returns & withdrawal
You have a right of withdrawal of 14 days from receipt of your order, in accordance with EU consumer law.
- The product must be returned complete, in good condition, in its original packaging
- Contact us before any return to receive the procedure and the return address
- Refunds are issued within 14 days of receiving the return, to the original payment method
After-sales service
If a product is faulty or damaged on delivery, contact our customer service: we will arrange a repair, exchange or refund, with return costs covered by us.